When it comes to choosing a bell tent, or choosing any product for that matter, the reputation of the manufacturer is paramount. Brands often have a presence on the high street and a public opinion that usually matches their levels of service. Buying bell tents in the UK is not really an in-store operation - after all, you won't want to take it home on the bus - so how will you know who to buy from online?
Here are 8 reasons to choose to buy a bell tent from SoulPad;
1. We have a positive customer satisfaction rating of 99%+ (here)
That's something we're really proud of but the best bit is - we aim to be better than this! Most customers are extremely pleased to purchase their bell tents from us, often returning again and again, whether they are purchasing one bell tent or buying bell tents in bulk for their campsite. Those that decided their tent either wasn't for them after all, not big enough, too big or whatever the reason, were pleased with our speedy returns process.
We've even been voted the Best Family Tent on BBC1's "Shop Well for Less"!
2. We are long established
SoulPad began as a small venture in 2006 but in 2007 became a registered company. We're proud of our long history as a UK bell tent company. Not many UK bell tent sales companies can boast such longevity. Most small businesses don't last nearly as long and we believe our approach to ensuring quality and good value have stood the test of time. We also meet regularly with trading standards to ensure we're operating fairly.
Our focus is on manufacturing and innovating. Our tent designs have been copied by other retailers, but not bettered. Just ask Wayne & Jerry who used a SoulPad bell tent to go wild in Scotland for 6 months in order to raise funds for Shelter. Or the lads from '4 Men 7 Brows' , a SoulPad sponsored Mongol Rally team who travelled to Mongolia. These folks are the real heroes. We stick to what we know best and frankly, if it's not a SoulPad bell tent, then it's just not SoulPad enough!
4. Independent product testing
Every batch of SoulPad bell tents is tested to EU and international standards. Our flame-retardant bell tent canvas is tested and washed over and over again to ensure it meets our (and your) specific needs. We don't make wild claims about waterproof bell tents or UV resistance, for example, without backing them up. Every batch.
And before rolling out a new model? Yes, extensive independent testing!
5. Strong stock levels
If we have it in stock, you can buy it. Wherever possible we try to avoid the 'Coming Soon' message. For us, that message is a warning sign; an indication that a retailer is collecting funds before purchasing stock. I'm sure some reading this will recall the now defunct 'Camping & Canvas' (under the Fonseca umbrella) who went into liquidation in March 2017 having taken payments for bell tent stock they didn't have. Sadly, many customers lost money and a new enterprise was lost.
Instead, we operate to our policy of 'Not Running Out'. Same goes for spares. After all, what if you need a new central pole for a bell tent on a Sunday morning?
6. Customer care
A quick search online will reveal a wealth of positive reviews, feedback, press endorsements, social media followers, celebrity endorsements and testimonials. Despite these high-end industry accolades, we have no intention of resting on our laurels. We continue to impress through outstanding aftersales care, using fast delivery and offering discounts whenever possible. We'll even take care of competitors' customers when they cease to trade.
Our UK team are grounded at our showroom in Norfolk. Come and meet us! We love to show off our range and our dedicated indoor showroom is open all year (apart from the obvious holidays).
8. We serve customers big and small
Whether you're purchasing a single tent for your own use, or 100+ tents for an event - all of our customers receive the same outstanding level of attention and support. with professional warehousing and order delivery services to ship fast and ship worldwide. All of our customers are VIPs.
Pole-dancing again, Felicity? :-) ↩︎